Terms of service

1. Provider and customers

The service is provided by Shenzhen Wanzera Information Technology Co., Ltd. through MSDS Master. Our contact address is No. 2008-2 Xingye Road, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China and our service email is [email protected].

Companies, organisations, lawful sole traders and individuals may apply. Individual applicants must have the legal capacity required to enter this service contract. Anyone acting for another person or organisation must have appropriate authority. Individuals do not have to invent a company or upload a nonexistent company logo.

Mandatory consumer rights apply where the transaction legally qualifies as a consumer transaction. An account label, a business-use checkbox or the selected SDS country does not independently determine or remove those rights.

The expressly accepted terms, specific plan/request confirmation and valid written agreements together define the service. Registration or an unpaid administrator grant does not by itself create a payment obligation.

2. What the service includes

We review confirmed product, use, ingredient, target-market and language information and perform the agreed aerosol safety-data-sheet preparation, human review and PDF delivery. The request page shows the versions and actual language sets available.

This is not an automated certification service, and creation of a PDF does not guarantee acceptance by an authority, carrier, customs office or buyer. Unless expressly agreed, the service does not include laboratory testing, product registration/notification, acting as the legal chemical importer or supplier, poison-centre notification, UFI notification, label production or separate agency work.

These scope descriptions do not reduce our responsibility to perform the agreed preparation with reasonable professional care.

The agreed scope is the product, versions, languages and content requirements recorded for the request. Buyer-specific formats, additional testing, further languages, new uses or work arising from later regulatory changes require separate agreement when not included. Unlimited free revisions or lifetime automatic updates are not included.

Independent commercial decisions by buyers, carriers and other supply-chain parties are outside our control. A transaction not proceeding does not by itself establish a preparation error; the document we supply must still meet the agreed preparation quality and applicable requirements.

3. Accounts, applicant identity and authority

Provide accurate account and applicant details and protect your credentials. One account manages one confirmed applicant, which may be an individual or an organisation. Identity changes follow appropriate checks without rewriting the identity recorded in existing requests.

The applicant, payer and manufacturer, importer or supplier identified in an SDS may be different parties. Supply the actual responsible-party information required for the document. An individual application does not remove those requirements or automatically assign a statutory role to that individual or to us.

You must be authorised to provide formulations, supplier materials, branding and third-party contacts. Do not submit another person’s credentials, unrelated sensitive information or confidential materials you are not entitled to use. You retain your rights in original materials; we obtain only the processing permissions needed to perform the service.

Report unauthorised use or incorrect information promptly through the account or at [email protected].

4. Product information and preparation basis

Requests should contain accurate and complete product and formulation information, including propellant and weight percentages, use, capacity and applicable responsible-party details. Explain ingredients without an independent CAS number and provide the supporting information requested. Do not guess or replace critical facts with placeholders.

We check information within the agreed scope. Where essential information is missing or inconsistent, we request clarification rather than inventing test results, emergency numbers, supplier identities or compliance conclusions. Necessary records of confirmation and clarification are retained.

Where customer errors or omissions affect the work, the consequences are addressed according to their actual cause and impact. This does not excuse us from issues that reasonable professional care should identify.

5. Destinations, languages and information changes

Each document is based on the destination, language and information version confirmed for that request. The EU regulatory framework, sales destination and document language are related but distinct; selecting a market does not authorise delivery in any language without review.

A request may include multiple regional versions as shown by the form. The required language set for a regional item is counted as shown at confirmation; two languages required for the same version do not by themselves consume two credits. Different EU destinations are handled separately under the current request process, and one country’s document is not treated as an unconditional substitute for another’s.

Use the request’s clarification process to correct contact details, add information or make a permitted destination/language correction, subject to administrator review. A material change of product, formulation or service scope may require a new request and fee. We explain this before proceeding rather than treating new work as an automatic free correction.

6. Prices, plans and credits

Fees, currency, tax information, service period, periodic allocations, validity and rollover are determined by the plan you confirm when purchasing. Later website-price changes do not retrospectively change existing orders.

One preparation credit covers one confirmed regional/destination version for one product and the language set required for that item. Credits are reserved when a request is submitted and used when the relevant version is formally delivered. Cancellation of other regions does not automatically reverse credits already used for delivered versions.

Monthly, quarterly and annual options describe payment or service periods. Where a plan allocates credits by service month, payment does not bring forward the full allocation for all months. The allocation, expiry and rollover terms are shown before purchase. Current plans do not renew automatically; any future automatic charge requires separate express authorisation.

Administrator-granted or promotional credits are not cash and do not create refundable payments. Reserved, used, refunded/revoked and expired credits are handled according to their actual status and applicable policy.

7. Progress and formal delivery

The request page shows actual processing status. Formal delivery is recorded when the file has been confirmed by a person and is accessible through the account. Email is a notification channel; acceptance by a mail server does not mean you have read the message.

We show a delivery commitment only where one has actually been made. Missing information or scope changes may affect the schedule, and we explain any action needed from you. If the document is urgent, confirm an acceptable arrangement before submitting rather than treating an estimate as a guarantee.

Check that the product, company, destination and language match the agreement and report any issue. Downloading a file or not objecting immediately does not waive quality claims or statutory rights.

8. Post-submission handling, refunds and corrections

Before submission, check the product, formulation, destination, language and credits required. The post-submission policy confirmed for this request applies once you expressly confirm and the system successfully creates it. Saving a draft, failed validation or a network action that creates no request does not trigger that policy.

This clause does not exclude withdrawal, termination, refunds, quality remedies or other rights that cannot legally be restricted. A “custom PDF” label is not a blanket reason to exclude liability or refuse a refund.

9. Permitted use of delivered documents

You may provide the delivered SDS for the relevant product to potential customers, buyers, importers, distributors, carriers and other lawful business recipients for normal assessment, supply-chain communications and applicable uses concerning that product. This is not prohibited standalone resale.

Do not make unauthorised changes to product identity, hazard classification, formulation correspondence or responsible-party details, or apply a document to another product. Unless separately agreed, do not resell documents or templates as a standalone SDS-preparation service for other customers, or bypass protections to carry out those unauthorised alterations or reuse.

Normal viewing, printing, legally required provision and retention are not subject to unrelated restrictions. PDF editing permissions cannot guarantee that no tool can modify a file. Check the current delivered version in the account for its status.

10. Confidentiality and personal information

You retain your rights in original formulations, branding and business materials. We manage preparation, business storage, archiving and backups needed for the service ourselves; website access and necessary notification emails use the external channels described in the privacy notice. Customer confidential materials are not provided to other customers or used in unauthorised public case studies. Legally required disclosures are handled as described in the privacy notice.

Personal-information processing is described in the privacy notice. Customers providing another person’s business contacts must have the applicable authority and give required information. Acceptance of service terms is not unlimited permission for every processing activity.

Information lawfully public, independently and lawfully obtained or subject to compulsory disclosure is handled under the rules applicable to confidentiality. Broad exceptions must not turn all customer materials into freely reusable information.

11. Responsibility and handling of problems

We perform the agreed preparation with reasonable professional care and correct errors attributable to us. Customers are responsible for product facts within their control, formulation accuracy and authority to provide materials. We do not guarantee the truth of every customer-supplied fact that cannot be independently verified, but must still address obvious inconsistencies that reasonable professional care should identify.

Problems caused by inaccurate or withheld customer information, unauthorised alterations, use for another product or use beyond the confirmed destination/language are allocated according to actual causation and fault. Necessary extra work and its fees are explained and agreed before proceeding, not silently charged. Customers retain their statutory duties as manufacturers, importers or suppliers.

Report an issue with the request number, relevant content and reasonably available supporting information, and allow a reasonable opportunity to investigate and correct it appropriately. Urgent risks and statutory remedies do not depend on completing an internal complaint process first. Both parties should take reasonable steps to mitigate loss.

Recoverable loss is determined under applicable law and valid agreements, considering proven loss, causation, foreseeability and mitigation. Customer-promised profits, penalties or third-party losses are not automatically transferred in full to us; loss legally recoverable and attributable to us is not excluded by this statement.

There is no general “single SDS fee” liability cap. Liability for personal injury, fraud, deliberate misconduct, gross negligence and other non-excludable matters is preserved. Correction or refund is not the sole remedy in every situation.

12. Interruptions, restrictions and termination

We may impose necessary and proportionate restrictions to maintain security, address clear abuse, comply with law or resolve technical issues. Where lawful and practicable, we explain the reason and available steps. Account-suspension wording does not permit arbitrary confiscation of paid but unperformed services.

For planned discontinuation or significant changes affecting access to documents, we provide reasonable advance notice where practicable and address paid unperformed services and necessary exports. Unexpected faults or security incidents are explained and remedied as appropriate; a technical failure is not automatically an exclusion of responsibility.

After account closure, delivered-file retention, necessary records and personal-information requests are handled under the privacy notice and applicable rules.

13. Versions and changes

These terms take effect on 2026-10-01. The website shows the current text. The terms, plan and order applicable when you confirmed them remain in internal records and the corresponding text is available after sign-in.

New terms ordinarily apply to new business after they take effect. Website updates do not silently change the price, agreed entitlements or refund conditions of paid orders. Material changes requiring renewed acceptance are clearly presented. Access to existing files or privacy requests should not be conditioned on acceptance of unrelated new-business terms.

The Chinese and English texts are intended to express the same agreement. Any inconsistency is interpreted in light of the agreement, transaction purpose and good faith, not automatically used to reduce rights through a language you did not read.

14. Applicable law and disputes

For service questions or disputes, contact [email protected] with the request number and a description. The parties may first try to resolve the issue by discussion; this does not prevent either party from seeking timely legal remedies.

Unless the parties validly agree a specific governing law and dispute procedure, the contract is governed by the law applicable under the relevant rules and disputes may be brought before a competent court. This clause does not designate an arbitration body, require litigation in an unconfirmed foreign court or exclude mandatory protections.

15. Contact

Service provider: Shenzhen Wanzera Information Technology Co., Ltd. Address: No. 2008-2 Xingye Road, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China. For service enquiries, use https://msds-master.com/contact or [email protected]. For personal-information enquiries, use https://msds-master.com/en/privacy-request or [email protected].

Do not use the service email as a product-incident emergency hotline. Product emergency contacts are those in the relevant SDS and applicable arrangements.

No additional change-of-mind refunds after successful submission

Once you expressly agree on the confirmation page and successfully submit an SDS request, we arrange information review and preparation for that request. Its fees and reserved credits are not refunded or restored merely because you change your mind, a sale does not proceed, the document is no longer needed or you reconsider the price. This applies to undelivered portions of that submitted request.

This rule does not cover an unsubmitted draft or confiscate other account balances or an entire annual plan because one request was submitted. Statutory rights, our breach and other applicable exceptions are handled under RF02 and RF08.

Errors, non-performance and exceptions

We correct preparation errors, omissions or delivery of the wrong file attributable to us within a reasonable time without charging another preparation credit. Where law entitles you to another remedy, its applicable conditions govern. If we cannot provide the agreed service or an effective correction, refunds or other remedies reflect the unperformed or non-conforming scope.

Duplicate charges, invalid orders, applicable statutory withdrawal/termination and other justified exceptions are not refused merely because submission occurred. Where the law requires settlement for actual work performed, we explain the basis and calculation; queueing or automated validation does not mean the SDS is fully prepared.

Cash refunds, restored credits and prior compensation for the same fee are reconciled to avoid duplicate reimbursement. Where a cash refund is legally due, acceptance of platform credits is not compulsory.

Paid credits not committed to submitted requests

Paid credits within validity that are unused and not allocated to successfully submitted requests may be refunded under the agreed plan. Allocation uses the original service price and paid-credit quantity in the original currency. Promotional credits are not exchanged for cash, and earlier discounts are not clawed back at a higher later price.

Credits committed to a successfully submitted request are not ordinary unused refundable credits. Statutory and service-problem exceptions are handled separately. Refunded value must not be consumed again, while original records remain traceable.

Monthly, quarterly and annual service periods

Future service months that have not begun or been performed may be terminated and refunded proportionately from the original price. Where the current month has used credits or a successfully submitted request, a change of mind does not refund that month; remaining valid entitlements not committed to submitted requests remain available until their original expiry.

An unused current month with no submitted request may have its unperformed part handled under the accepted plan. Refunded terminated months receive no further credits. One request does not establish completion of every future service month, and refunds do not claw back agreed earlier discounts. Mandatory rights apply separately.

Calculation, original payment and taxes

Refunds use verified actual payments, the applicable policy version, actual performance and prior refunds, with the amount, affected credits and calculation explained. A refund does not exceed the relevant payment remaining refundable; other legally recoverable losses are addressed separately. Taxes and minor-unit rounding follow the original order and applicable rules.

No additional fixed refund handling fee is charged and no unverified instant-settlement promise is made. Payment passwords, full card numbers or unrelated identity documents are not required for a legitimate refund.

Contact, stopping work and rights notices

Submitted requests do not offer automatic cancellation with a refund. To report a document problem, correct information, ask that work stop or invoke an applicable withdrawal/termination right, use the relevant request action or contact [email protected] with the necessary order or request identifier. A statutory withdrawal requiring no reason does not require an explanation or additional attachments.

Stopping work, entitlement to a refund and the amount payable are separate matters. We apply the contract and law; statutory effectiveness is not conditional on discretionary administrator approval. A notice is not itself proof that a refund has completed. Applicable online withdrawal and acknowledgement are provided as described below.

Refunds use the original payment route where possible; an alternative is verified first. Submission, email transmission or completed administrative review does not mean funds have arrived.

Granted credits and unavailable payments

Test, compensation or administrator-granted credits without a corresponding payment do not create refundable cash. The page states when payment functions are unavailable; credit grants are not labelled as payments.

Verified offline payments are handled according to the actual payment and applicable rules, without inventing online payment events.

Statutory rights and consumer transactions

The post-submission rule limits only additional commercial change-of-mind refunds. It does not exclude applicable withdrawal, termination, refunds, quality remedies or other non-waivable rights. An individual may be a consumer or act for business; the actual transaction, not an account label, determines the position.

Where EU consumer distance-service rules apply, there is ordinarily a 14-day withdrawal period from conclusion of the service contract. Early performance requires the customer’s express request and required information. A qualifying withdrawal before full performance cannot be refused categorically; the proportion actually performed may be charged where legally permitted. Loss of withdrawal rights after full performance requires the applicable express consent and acknowledgement, not simply clicking submit.

Delivery as a PDF does not automatically turn human preparation into digital content for which downloading removes all rights. The plan contract, each preparation engagement and withdrawal periods follow the actual transaction structure. Applicable national implementing rules and other statutory termination rights take priority.

Consumer supplement: choice of early performance

Where you have a statutory withdrawal period for a distance-service contract, you may choose performance after the period expires or expressly request earlier performance. Declining an early start does not mean declining the purchase; work follows the lawful timing you select.

The early-start request is: “I expressly request performance of the agreed preparation service under this contract before the statutory withdrawal period ends.” A separate acknowledgement states: “I acknowledge that I will lose the withdrawal right for this contract after full performance where all legal conditions are met; applicable rights before full performance remain.”

We provide a retainable contract confirmation identifying the scope, price or allocation of payment, accepted terms, withdrawal information and your choices, not merely a link to a page whose contents may later change.

Consumer supplement: how to withdraw

If an applicable withdrawal right is still within its period, send an unequivocal notice using the website’s “Withdraw from contract” action, or contact us at [email protected] / No. 2008-2 Xingye Road, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China. You may use this example but are not required to use a particular form: “I give notice of withdrawal from the following service contract: [contract or request number]; concluded on: [date]; name: [name]; email for confirmation: [email].”

The online action lets you confirm your name, identify the contract and provide an electronic confirmation channel, then send by selecting “Confirm withdrawal”. We promptly provide a retainable acknowledgement of the content and submission time. A statutory withdrawal is not conditional on administrator approval; refund entitlement and amount follow the applicable law separately.

Optional model withdrawal form: To Shenzhen Wanzera Information Technology Co., Ltd., No. 2008-2 Xingye Road, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China, [email protected]: I/We hereby give notice that I/We withdraw from my/our contract for the following service: [service and optional contract reference]; ordered on: [date]; name of consumer(s): [name]; address of consumer(s): [address]; date: [date]; signature of consumer(s): [only if this form is submitted on paper]. The online withdrawal function uses the minimum required fields and does not make a full address or paper signature an extra condition for every online notice.