Help
Answers about preparation, version selection, credits and SDS delivery.
Preparation guides
Find help for your current task
Start with the original request to see information requests, current files and updates.
Do I need to enter the formulation for each regional version?
A request can include several regional versions using the same product and formulation. Enter the required contacts for each region. Create separate requests for different EU destinations.
Start a request →Can I apply without a company logo?
Yes. Company accounts can select No logo and use the company name instead. Individuals do not need a company logo.
View applicant details →What if a raw material has no independent CAS number?
Add an explanation under that ingredient and link its supplier SDS for review.
Enter ingredient details →Do English and French use two credits for Canada?
No. The Canadian version for one product includes English and French and uses one credit in total.
View the Canadian version →When are credits used?
Credits are reserved when you submit and recorded as used when the corresponding regional files are delivered. Downloading again does not use another credit. Cancellation and refunds follow the terms for your request.
View credit activity →Can I finish a request later?
Yes. Save a draft and return to it under My requests. Submit it once the required information is complete.
Continue a draft →Can I change details after submitting?
Provide any requested additional information in the original request. Material changes to the product or formulation require a new request.
View the original request →Where do I download completed documents?
Open the product under My requests to view and download its documents. You can check your account even if you have not received a notification.
View my requests →Can I apply as an individual?
Yes. Select Individual when registering and provide your name and contact details. Enter any supplier or importer details required for the SDS in the request.
Create an account →When will my SDS be ready?
We review your information before preparation and delivery. Check the original request for the arrangements and any additional details needed.
View request progress →Can I cancel or get a refund after submitting?
After successful submission, fees and credits are not returned for a change of mind. Applicable statutory rights, our failure to perform and billing errors are handled under the terms for your request.
Read cancellation and refund terms →Do I still need a formulation table if I upload supplier SDSs?
Yes. Enter the ingredient names and concentrations. Supplier SDSs and test reports provide supporting information.
Enter the formulation →Can I share the SDS with my customers?
You may share it with prospective customers, buyers, importers and other relevant recipients under the service terms. Use it only for the corresponding product and do not alter key safety information.
Read permitted use terms →Can one EU request include several destinations?
One EU request covers one destination and its language requirements. Create another request for additional destinations.
View the EU version →Can I use the public sample as a product SDS?
No. The sample shows the document layout. Your SDS is prepared for the confirmed product, formulation, destination and language.
View public samples →Can I view a sample before applying?
Yes. View and download samples without registering, submitting a formulation or purchasing credits.
View public samples →